Richa Batra

Richa Batra is the Vice President and General Manager of the Student Success organization at Anthology. Richa has 20 years of experience in Workplace Development, Contact Center Operations, Client Experience and Education Technology. Richa oversees a team of over 1000 employees and runs a delivery team that scales up to more than double to support back to school with 8 million annual interactions supporting students.  Richa is responsible for the P&L of the business including new sales, annual recurring revenue, contribution margin and EBITDA.

Richa is passionate about the intersection of higher education, workforce development, employability and customer experience.  Richa learned the “Nordstrom way” in her first job focused on customer experience and has been a focus throughout her career managing clients, teams and delivery teams.

Richa is a first generation college student and is focused on her work to drive increased access and student retention to students from underserved populations.

Richa holds a BA from the University of Maryland College Park in Communications and an MBA from the George Washington University in International Business.